Dick Costolo

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Mobile operators are in a precarious position. Airtime revenue is decreasing faster than fixed costs, and competitors are multiplying. Not only is there high overhead for customer acquisition, but retention costs are also increasing. Mobile operators need to act now to ensure that they can derive the incremental revenue streams they need to survive. While there remains no question about the effect it will have on the way people transact with each other, the mobile Internet's slower-than-anticipated uptake has had an immediate impact on a number of businesses. Because of this, many enterprises have taken a slow and more strategic approach to rolling out wireless services. Mobile operators do not share the luxury of a slow approach. In North America and around the world, the mobile operator space has seen increased competition, bringing great results for mobile users -... (more)